A tool for all kinds of Customer Journey Maps - intuitive, appealing and collaborative
“Custellence is simple enough to use it intuitively, yet versatile enough to customise it for different types of journeys. I can create my own pattern of system visualisation both visually and logically.”
“By visualising the connection between the customer journey and internal processes, support systems and points of contact, it’s easier to ensure that the prioritized changes actually contribute to a better customer experience."
“It’s easier to moderate discussions and make decisions when we’re looking at the same goals, instead of getting stuck in design details. This is why I love Custellence!”
“The customer journeys and the detailed digitalization map based on those, help us see how it’s all connected. We use them in daily short term work as well as in long term prioritization and decisions making."
Custellence makes it possible for me to easily highlight needs, map customer experience and identify areas of improvement.
Engaging people, keeping the bigger picture in mind and collaborating without having to be in the same room are important aspects in this project.
After a few days with Custellence we were able to engage and get everyone onboard. It was like rocket fuel in our development process. Custellence makes it easy to agree on customer needs and prioritise based on them.