Custellence

ARTICLE

Redesign your customer journey to minimize physical human contact
CASE

How to walk in your customer’s footsteps
ARTICLE

How do we keep the Customer Journey Maps alive?
ARTICLE

Why Customer Experience is a Team Sport
ARTICLE

The Elevator Pitch for Customer Journey Mapping
ARTICLE

Which Customer Journeys Should I Start With?
ARTICLE

Customer Journey Mapping: Where In the Map do I Start?
ARTICLE

What Lanes do I need in My Customer Journey Map?
ARTICLE

What’s the difference between Customer Journey Maps, Experience Maps, Service Blueprints etc… and when to use what?
ARTICLE

How Much Insights Do I Need When Customer Journey Mapping?
ARTICLE

How Long Does it Take to Make a Customer Journey Map?
ARTICLE

How Detailed Should My Customer Journey Map be?
ARTICLE

The 7 most common questions when journey mapping
ARTICLE

How to build a business case for investing in Customer Experience
ARTICLE

How to use Customer Journeys to drive change in the energy sector
RESOURCE

Customer Journey Workshop Canvas
ARTICLE

What is a Customer Journey, what is it good for and when can I use it?
ARTICLE

The 6 biggest Customer Journey Mapping mistakes and what to do instead
ARTICLE

Customer Journey in the Construction Industry - How to get business benefits by solving customer needs!
RESOURCE

How to get started with Custellence
RESOURCE

How To Run a Customer Journey Workshop
NEWS

Introducing Customer Journey Map Templates and Descriptions
NEWS

Custellence announces $0.4M funding
NEWS

New improvements and updates to Custellence
WEBINAR

Webinar: Make Customer Journey Mapping easier, faster and more collaborative
WEBINAR

Webinar: Make Customer Journey Mapping easier, faster and more collaborative
CASE

Custellence Case: How a service company within the field of pension and insurance uses the Customer Journey to Digitalize!
NEWS

SKL / Swedish Association of Local Authorities and Regions (SALAR) choose Custellence
ARTICLE

Making great customer journeys
ARTICLE

A prototype of change management
ARTICLE

Done Testing (customers as product owners) or co-developing digital services together with your clients

Get inspired and keep yourself updated

News, cases, best practices and other stuff you need to master your Customer Experience and Journey Mapping.

Redesign your customer journey to minimize physical human contact

How to walk in your customer’s footsteps

How do we keep the Customer Journey Maps alive?

Why Customer Experience is a Team Sport

The Elevator Pitch for Customer Journey Mapping

Which Customer Journeys Should I Start With?

Customer Journey Mapping: Where In the Map do I Start?

What Lanes do I need in My Customer Journey Map?

What’s the difference between Customer Journey Maps, Experience Maps, Service Blueprints etc… and when to use what?

How Much Insights Do I Need When Customer Journey Mapping?

How Long Does it Take to Make a Customer Journey Map?

How Detailed Should My Customer Journey Map be?

The 7 most common questions when journey mapping

How to build a business case for investing in Customer Experience

How to use Customer Journeys to drive change in the energy sector

Customer Journey Workshop Canvas

What is a Customer Journey, what is it good for and when can I use it?

The 6 biggest Customer Journey Mapping mistakes and what to do instead

Customer Journey in the Construction Industry - How to get business benefits by solving customer needs!

How to get started with Custellence

How To Run a Customer Journey Workshop

Introducing Customer Journey Map Templates and Descriptions

Custellence announces $0.4M funding

New improvements and updates to Custellence

Webinar: Make Customer Journey Mapping easier, faster and more collaborative

Webinar: Make Customer Journey Mapping easier, faster and more collaborative

Custellence Case: How a service company within the field of pension and insurance uses the Customer Journey to Digitalize!

SKL / Swedish Association of Local Authorities and Regions (SALAR) choose Custellence

Making great customer journeys

A prototype of change management

Done Testing (customers as product owners) or co-developing digital services together with your clients

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