How to get started with Custellence
Whether you want to create a Customer Journey Map, User Experience Map or a Service Blueprint, Custellence it the tool for you. It’s super easy to get started in Custellence. Watch this one-minute-video.
- 0-20 sec: How to create cards and curve lanes.
- 20-42 sec: How to avoid over cluttered customer journey maps by using use sub-lanes for details such as customer insights, quotes, images and ideas.
- 42- 57 sec: How to build empathy, customer understanding and shared vision by uploading images, concept sketches, workshop post-its.
- 57-1:02 sec How to hide and show sub-lanes and how to switch between the overall view (eg for management and decision making) and the detailed levels.
By Daniel Ewerman - March 8, 2018