How to get started with Custellence

Whether you want to create a Customer Journey Map, User Experience Map or a Service Blueprint, Custellence it the tool for you. It’s super easy to get started in Custellence. Watch this one-minute-video.



  • 0-20 sec: How to create cards and curve lanes.
  • 20-42 sec: How to avoid over cluttered customer journey maps by using use sub-lanes for details such as customer insights, quotes, images and ideas.
  • 42- 57 sec: How to build empathy, customer understanding and shared vision by uploading images, concept sketches, workshop post-its.
  • 57-1:02 sec How to hide and show sub-lanes and how to switch between the overall view (eg for management and decision making) and the detailed levels.



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