How To Run a Customer Journey Workshop

Get a head start in the practice of customer journey mapping. Here is a guide for a simple workshop to get you and your team started. All instructions are included.

The workshop will guide you through

  • How to create the setting for a customer journey workshop
  • How to prepare the team
  • Step- by- step guide for running the customer journey workshop
  • Final tips on making the most out of your customer journey mapping exercise

Happy mapping!

Download the workshop slides here: how-to-run-a-customer-journey-workshop.pdf