Create Journey Maps in Minutes
No learning required
Get started right away with Custellence. The intuitive interface with the right amount of journey mapping "smartness" let you create journey maps in no time.
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New Zealand Post
The perfect map every time
Customer journey maps, user maps, service blueprints, experience maps. No matter what sort of map you are creating. No matter how big or small. Or how many maps you need. Custellence is flexible and lets you build the perfect map every time.
No learning required
Create journey maps and service blueprints from day one, with no manual to read.
This tool, designed for journey mapping, lets you create and build maps quick and easy:
- Add cards and lanes with a simple click
- Easy editing with drag-and-drop cards and lanes
- Add cards between cards anywhere in the map and voila! - the map rearranges accordingly
The freedom to create any look
Instead of a grid structure, the flexible lane-based interface in Custellence allows you to customize your journey maps to fit your business challenges:
- Create any number of lanes
- Unlimited number of cards lets you create any size of a map
- The flexible lengths of cards let you combine overlapping activities in your customer journey lanes
- Add your own touch on maps using icons, images, and your brand colors
Let your maps evolve over time
Feel confident when dealing with uncertainty during your discovery and testing. You can safely start mapping without knowing the final result. In Custellence it's easy to rearrange and edit content and you don't have to decide on the final form of your journey maps before you start.
- The drag-and-drop interface lets you rearrange cards with ease
- Copy lanes from one map to another to save time.
- Add cards and lanes anywhere and whenever, the map rearranges automatically.
Don't know where to start? Try our templates
Get inspired, save time, and get started faster with our popular templates. They are based on real projects and created by our customer journey mapping experts.
Trusted by successful Customer Experience teams around the world:
