Lead the customer-centric change
Creating great customer experience is a teamwork. Sharing maps, collaborating with your team and managing the people and journey maps in your Custellence workspace is easy and smooth.
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Bring your team together. Share and collaborate on journey maps to strengthen your customer focus:
Make sure you know what's going on in your Custellence workspace. Keep track of who’s done what in a card, on a lane or in the workspace. For maps you want to track, simply click "follow" to get notified of changes.
Stay close to your customer journeys at all times - even after the discovery phase.
Use links to connect a lane or a map to your other collaboration tools (like Google, Slack, Jira, Trello, Asana) and you'll never be far away from your customer insights.
There's no need to toggle between one map for the AS-IS and one for the TO-BE state.
Instead, use the "status settings" on the cards to show if something is going to be developed, be removed, or should stay as it is.
Rest assure that we continuously work to not only meet but exceed the security standards and regulations on data and personal security that our users expect from us.
This means you can share a map with a colleague and they will be able to leave comments in the map.
A great way to involve your colleagues and get important input on your work.
Trusted by successful Customer Experience teams around the world: