Customer journey mapping can be done in a variety of ways and for many different purposes. Even though the purpose and process of your customer journey mapping might differ from other organizations, Custellence has the flexibility and structure that makes it suitable for most kinds of customer journeys. Here are the essential steps how to map your customer journey and create value by using Custellence.
The customer journey map comes in many versions and have names like “user journey map”, “employee journey map”, “experience map”, “user story” or “service blueprint”. These maps differ in purpose and scope, however they all originate from the customer journey map. Regardless of which kind of journey you are mapping, you can read about the essential steps to take here.