Create journey maps.
Influence business decisions.

The journey mapping tool for customer journey managers and CX professionals. Journey maps in Custellence will help you present the customer journey in a professional and convincing way.

Photo by LinkedIn Sales Solutions on Unsplash

Easy to get buy-in

Every detail in the software is built for you to succeed with putting the
customer journey on the agenda of the management:

  • Create a visually strong and convincing customer case that will resonate with managers and stakeholders
  • Be able to convey key points about your customer journeys to the rest of your organisation
  • Feel confident when walking someone through and presenting the customer story
My job is to bring the customer story into the company while my colleagues work on their objectives. Time is a critical resource, and no one wants to look at long and complex documents.You only have a short time, and when I present a Custellence-map I get attention quickly and people get curious and want to know more.
Stephan Limpert, Head of Customer Experience & Quality Management,
StepStone Germany

Easy to use

Custellence saves time and gives you confidence by having an intuitive
interface combined with the right amount of journey mapping smartness.

No learning required

Effortless and intuitive. Start creating journey maps and service blueprints from day one - no manuals required, and without being a designer.

Inspiring to work with

Create graphically appealing maps by using inspiring best-practice templates for ideas or as checklists - Add your own touch using icons, images and various colours from a palette.

Encourages discovery

Start on journey maps without knowing the final result - Custellence helps you deal with the uncertainty and messiness of journey mapping!

Capture the depth

Capture both the big picture & deeper levels of the customer journey. Custellence lets you add insights, quotes and data without the risk of a getting a cluttered and too complex map.
"It saves me time! I've tried other tools and they're killing me. I can just start wherever I want and put down what's in my head. Custellence helps me evolve along with the customer journey and goes along with our discovery process."
Jin Wan, Senior Customer Experience Designer,
New Zealand Post

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