UX Design Lead

We are now searching for an experienced UX Designer to assume the role of UX Design Lead. This is a unique opportunity to join a growing team and early-stage scale-up business in the fast growing CX (Customer Experience) industry. You will become an important member of the Custellence team, influence the company’s continued growth and direction, while helping to shape the future of the Customer Experience industry.

In this role, you’ll shape the future of our product, primarily through your own design efforts at start. As we are growing the team, you will soon enough get the opportunity to take on the Product Owner responsibility and eventually build a team. You will set the UX vision and strategy, and create user-centred design solutions that will empower and delight our customers and users.

As an early stage scale-up we have a proven product with a core design that is doing the job to some extent but has also a fairly extensive UX-debt that needs tending. Since our growth is primarily product led, the first impression and ease-of-use is of utmost importance to us. Also, Custellences origin in the service design sector (it was founded at the legendary Swedish design agency Transformator Design), design is our most important key differentiator. As UX Design Lead, you will be highly appreciated and well respected as an important core member of the team.

We expect you to

• Lead the UX strategy and vision, aligned with business goals, and articulate it to the team and key stakeholders.
• Conduct and facilitate user research, usability testing, and data analysis to inform design
• Oversee all stages of the design process from conception to final implementation.
• Effectively communicate design ideas and prototypes to developers and stakeholders.
• Advocate for users, ensuring our customers’ needs are at the forefront of all design decisions.

We believe you bring

• A minimum of 5 years of experience in UX design
• A strong portfolio showcasing holistic UX design work.
• Proficiency in design tools such as Figma, Sketch, XD, InVision, etc.
• Extensive experience in user research and usability testing.
• Exceptional communication and presentation skills.
• Deep knowledge of past and current UX trends, technologies, and design psychology.

It would also be great if you knew your way around html and css in order to smooth the development process (a unicorn!) However your design skills are more important to us than any development chops.

Sounds interesting? Send your application to olof.bendt@custellence.com