This one-day intensive course is designed to get you up and running quickly. Whether you are new to customer journey mapping or need to freshen up your skills, this course offers both the essential practical know-how of customer experience management, as well as giving you the tools for growing a customer-centric organisation.
After the course, you will be able to lead and moderate the work of developing customer journeys. You will also have a greater understanding of CX management practice and how to use customer journeys to create customer centric change.
“The course was incredibly relevant and immediately applicable. It provided just the right level of content, catering to both beginners and those with more experience. It struck a perfect balance between theory and practical application, with the inclusion of the tool Custellence enhancing the learning experience”.
It was a very good agenda, striking a perfect balance between theory and hands-on application.
Malin Malingili is our expert customer-centricity and journey specialist. With a rich background as a seasoned lecturer and trainer in various industries, Malin brings a depth of practical experience to our Customer Journey Essential Course. Her guidance ensures you'll gain invaluable skills to elevate your customer experience strategies.