Pricing

We have plans for individuals and teams of all sizes - start making great journey maps today!

Free Forever

Impress your team with a professional journey map.

  • No time limits
  • No credit card
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Essential

Present and deliver well organised and powerful journey maps.

  • Export to pdf
  • 3 Unlimited maps

12

/ month billed annually
€15 / month billed monthly

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Most popular plan

Professional

Create great maps, boost engagement and make a difference. Everything you and your team need to get the most out of your journey mapping work.

  • Everything unlimited
  • Up to 3 members

50

/ month billed annually
€55 / month billed monthly

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Enterprise

Need something extra? For enterprises or smaller businesses - get our tailored membership.

  • Customer success
  • Tailored solution

Prices quoted separately
contact us at
hello@custellence.com

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Money back
                                        icon   Money Back Guarantee

We offer discounts for educational, research and NGO purposes. If you are a student, an educational institution or NGO, get in touch at hello@custellence.com

All prices are net. VAT will be added, if applicable.

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Free Forever

Start exploring Custellence for free and without time limits. Create a map and try the tool and features yourself before deciding what kind of member- ship that suits you and your team best.
  • No time limits
  • No credit card
  • One member
  • 1 Customer Journey Map (or Service Blueprint, User Map or Experience Map)
  • 128 bit SSL encryption and daily backups
  • 60 cards
  • Unlimited view sharing (invite others by email to view your map)
  • Public link sharing (share a link to make others view your map)
  • 1 MB upload size limit
Sign up

Essential

Great for individual professionals who wants to document, structure and create professional and useful customer journey maps, service blueprints, user maps or experience maps
  • PDF export
  • 3 Unlimited maps
  • One member
  • Unlimited view sharing (invite others by email to view your map)
  • 128 bit SSL encryption and daily backups
  • Unlimited cards
  • Public link sharing (share a link to make others view your map)
  • Export map to vector PDF for mats (can be worked on in Scetch, InDesign, Illustrator etc)
  • Email support response within 24 hours
  • 3 Customer Journey Maps (or Service Blueprint, User Maps or Experience Maps)
  • 20 MB upload size limit
Sign up

Professional

For professionals and teams that want to create unlimited maps and collaborate in the tool. Get access to all our features, plus unlimited number of maps, public link sharing and realtime collaboration.
  • Everything unlimited
  • Up to 3 members
  • 1-3 members
  • Unlimited view sharing (invite others by email to viewyour map)
  • 128 bit SSL encryption and daily backups
  • Unlimited cards
  • Public link sharing (share a link to make others view your map)
  • Export map to vector PDF formats (can be worked on in Scetch, InDesign, Illustrator etc)
  • Email support response within 24 hours
  • Unlimited Customer Journey Maps (or Service Blueprint, User Maps or Experience Maps)
  • Unlimited Real-time collaboration sharing - (Like in Google Drive, workshop remotely)
  • 50 MB upload size limit
  • Need more than 3 members? Add additional team members easily. €10 / month (billed yearly) per each member.
Sign up

Enterprise

Want a tailored solution with customer success and support for your organisation, unlimited members, procurement facili- tation, or manual invoicing? Contact us for the Enterprise plan.
  • Customer success
  • Tailored solution
  • Unlimited members
  • Unlimited view sharing (invite others by email to view your map)
  • 128 bit SSL encryption and daily backups
  • Unlimited cards
  • Public link sharing (share a link to make others view your map)
  • Export map to vector PDF formats (can be worked on in Scetch, InDesign, Illustrator etc)
  • Email support response within 24 hours
  • Unlimited Customer Journey Maps (or Service Blueprint, User Maps or Experience Maps)
  • Unlimited Real-time collaboration sharing - (Like in Google Drive, workshop remotely)
  • 500 MB upload size limit
  • Customer Success Management
  • Procurement support
  • Online training
  • Tailored Support (SLA)
  • On-site deployment if required
  • Branded with your logotype
  • Single Sign-on
  • Invoice
  • Assistance to import your excisting journey maps
Contact us

Frequently asked questions

Will you store my credit card information?
We do not see or process your credit card information. All payment details are handled by our payment provider (Stripe) to maximize security. Stripe has extensive documentation about their data security procedures.

Do you have a Money Back Guarantee?
Yes - If you sign up for our memberships Essential or Professional, and for some reason don't find that Custellence works for you, you have the right to cancel within fourteen (14) days from the day you purchased, and you will receive a full refund.

I don't want to pay by credit card, do you have other options?
Yes - for the membership Enterprise, we offer offer invoices payable through bank transfer (Swedish Bank Giro, or IBAN and SWIFT for international payments) as a payment option. Please contact us at hello@custellence.com for more information

Can I change my membership-type?
Yes, you can up- or downgrade any time you wish.

Do you have educational pricing?
Yes - we offer discounts for educational and research purposes. If you are a student or an educational institution, please get in touch with us at hello@custellence.com for more information

Are there any hidden costs that i should know about?
No - We add VAT on our net prices as stated in the price plan section. Apart from that our prices are straightforward with no extra fees.

My business has other needs or certain requirements, can you tailor a solution for me?
No matter if you are a large enterprise and in need of 10+ memberships, procurement support, or education and customer success, or if you are a smaller business that just wants to pay by invoice - we can help. Our Enterprise/Tailored solution is customized for your business. To discuss and set up a Tailored solution, please contact us at hello@custellence.com

Do you offer partner deals?
Yes - If you are a freelancer, an independent advisor or small or large consultant agency, or an educational institution, don’t hesitate to contact us. We'd love to partner with other customer obsessed people and organizations!

Have other questions? Get in touch

Do you have journey maps in other formats?

Let’s convert them into digital Custellence maps that are actually useful


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                        customer journey maps to Custellence