Will you store my credit card information?
We do not see or process your credit card information. All payment details are handled by our payment provider (Stripe) to maximize security. Stripe has extensive documentation about their data security procedures.

I don't want to pay by credit card, do you have other options?
Yes - for the Enterprise plan, we offer offer invoices payable through bank transfer (Swedish Bank Giro, or IBAN and SWIFT for international payments) as a payment option. Please contact us at hello@custellence.com for more information

Can I change my plan?
Yes, you can up- or downgrade any time you wish.
Read more about how to change your plan.

Do you have educational pricing?
Yes - we offer discounts for educational and research purposes. If you are a student or an educational institution, please get in touch with us at hello@custellence.com for more information

Are there any hidden costs that i should know about?
No - We add VAT on our net prices as stated in the price plan section. Apart from that our prices are straightforward with no extra fees.

I am paying by card but need an accountant-friendly invoice, where do find that?
You can always access your invoice will all payment details, and necessary information for bookkeeping. Read more and see what a Custellence invoice looks like

Do you offer partner deals?
Yes - If you are a freelancer, an independent advisor or small or large consultant agency, or an educational institution, don’t hesitate to contact us. We'd love to partner with other customer obsessed people and organizations!

My business has other needs or certain requirements, can you tailor a solution for me?
No matter if you are a large enterprise and in need of 10+ users, procurement support, or education and customer success, or if you are a smaller business that just wants to pay by invoice - we can help. Our Enterprise/Tailored solution is customized for your business. To discuss and set up a Tailored solution, please contact us at hello@custellence.com