Pricing

We have plans for individuals and teams of all sizes - start making great journey maps today!

Free Forever

Impress your team with a professional journey map.

  • No time limits
  • No credit card
Compare plans Sign up

Essential

Present and deliver well organised and powerful journey maps.

  • One member
  • 3 Unlimited maps

20

/ month billed annually
€30 / month billed monthly

Compare plans Sign up

Most popular plan

Professional

Create great maps that will boost engagement and make a difference. Team up, collaborate and get more out of your journey mapping work!

  • Unlimited maps
  • Up to 3 members

75

/ month billed annually
€80 / month billed monthly

Compare plans Sign up

Enterprise

Get the tailored solution to fit the needs of your business. Includes an image library, dedicated customer success manager and expert training, as well as priority support.

  • Customer success
  • Tailored solution

Prices quoted separately
contact us at
hello@custellence.com

Compare plans Contact us

Money back
                                        icon   Money Back Guarantee

We offer discounts for educational, research and NGO purposes. If you are a student, an educational institution or NGO, get in touch at hello@custellence.com

All prices are net. VAT will be added, if applicable.

Compare plans

Free Forever

Start exploring Custellence for free and without time limits. Create a map and try the tool and features yourself before deciding what kind of member- ship that suits you and your team best.
  • No time limits
  • No credit card
  • One member
  • Unlimited view sharing (invite others by email to view your map)
  • Public link sharing
  • 128 bit SSL encryption and daily backups
  • 60 cards
  • 1 Customer Journey Map (or Service Blueprint, User Map or Experience Map)
  • 1 MB upload size limit
Sign up

Essential

Great for individual professionals who wants to document, structure and create professional and useful customer journey maps, service blueprints, user maps or experience maps.
  • One member
  • 3 Unlimited maps
  • One member
  • Unlimited view sharing (invite others by email to view your map)
  • Public link sharing
  • 128 bit SSL encryption and daily backups
  • Unlimited cards
  • Export maps to vector PDF
  • 3 Customer Journey Maps (or Service Blueprint, User Maps or Experience Maps)
  • 20 MB upload size limit
  • Self-service and email support
Sign up

Professional

For professionals and teams that want to share maps and collaborate in the tool. Create as many maps as you like and get access to sharing and realtime collaboration.

  • Unlimited maps
  • Up to 3 members
  • 1-3 members
  • Unlimited view sharing (invite others by email to view your map)
  • Public link sharing
  • 128 bit SSL encryption and daily backups
  • Unlimited cards
  • Export maps to vector PDF
  • Unlimited Customer Journey Maps (or Service Blueprint, User Maps or Experience Maps)
  • 50 MB upload size limit
  • Self-service & email support within 24 hours
  • Real-time collaboration
  • Need more than 3 members? Add additional team members easily. €25 / month billed yearly
    (€30 / month billed monthly) per each member.
Sign up

Enterprise

Get the tailored solution to fit the needs of your business. Includes an image library, dedicated customer success team and expert training, as well as priority support.

  • Customer success
  • Tailored solution
  • Unlimited members
  • Unlimited view sharing (invite others by email to view your map)
  • Public link sharing
  • 128 bit SSL encryption and daily backups
  • Unlimited cards
  • Export map to vector PDF
  • Unlimited Customer Journey Maps (or Service Blueprint, User Maps or Experience Maps)
  • Real-time collaboration
  • 500 MB upload size limit
  • Priority support with SLA
  • Image library
  • Import and digitalize your existing journey maps
  • Dedicated Customer Success Manager
  • Custom onboarding & training
  • Procurement support
  • On-site deployment
  • Branded with your logotype
  • Single Sign-on
  • Invoice
Contact us

Frequently asked questions

Will you store my credit card information?
We do not see or process your credit card information. All payment details are handled by our payment provider (Stripe) to maximize security. Stripe has extensive documentation about their data security procedures.

Do you have a Money Back Guarantee?
Yes - If you sign up for our memberships Essential or Professional, and for some reason don't find that Custellence works for you, you have the right to cancel within fourteen (14) days from the day you purchased, and you will receive a full refund.

I don't want to pay by credit card, do you have other options?
Yes - for the membership Enterprise, we offer offer invoices payable through bank transfer (Swedish Bank Giro, or IBAN and SWIFT for international payments) as a payment option. Please contact us at hello@custellence.com for more information

Can I change my membership-type?
Can I change my membership-type? Yes, you can up- or downgrade any time you wish.
Read more about how to change your membership

Do you have educational pricing?
Yes - we offer discounts for educational and research purposes. If you are a student or an educational institution, please get in touch with us at hello@custellence.com for more information

Are there any hidden costs that i should know about?
No - We add VAT on our net prices as stated in the price plan section. Apart from that our prices are straightforward with no extra fees.

My business has other needs or certain requirements, can you tailor a solution for me?
No matter if you are a large enterprise and in need of 10+ memberships, procurement support, or education and customer success, or if you are a smaller business that just wants to pay by invoice - we can help. Our Enterprise/Tailored solution is customized for your business. To discuss and set up a Tailored solution, please contact us at hello@custellence.com

Do you offer partner deals?
Yes - If you are a freelancer, an independent advisor or small or large consultant agency, or an educational institution, don’t hesitate to contact us. We'd love to partner with other customer obsessed people and organizations!

I am paying by card but need an accountant-friendly invoice, where do find that?
You can always access your invoice will all payment details, and necessary information for bookkeeping. Read more and see what a Custellence invoice looks like

Have other questions? Get in touch

Do you have journey maps in other formats?

Let’s convert them into digital Custellence maps that are actually useful


                        Let us convert your
                        customer journey maps to Custellence

Get started today

Get Started

Create free account - No credit card required