New! Journey Management course read more

Simple pricing. Easy to try.

Standard

$ 0 USD
Get Started The best package in the business.
Completely free.
For teams that want to get a head-start with their journey-mapping efforts. Fully featured with everything you and your team need to collaborate on customer journey maps.

Standard plan includes

  • Unlimited members in your workspace 
  • Unlimited sharing and collaboration 
  • Unlimited number of maps - create as many maps as you like
  • Unlimited access to templates - created by CX-professionals

Plus these additional benefits

  • Sub-lanes for multiple levels of detail in maps
  • Real-time collaboration
  • Upload data, images, links or documents
  • Comments
  • Activity logging
  • Export to PDF, PNG, CSV
  • Fully GDPR compliant
  • Highest Data Security standards
  • Regular invites to education & webinars
  • Customer support by real people

Professional

$ 34 USD

per member / billed monthly
Total price per month   $   34
Get started
More power and control for teams that want to leverage and scale their customer experience work. Organize and manage journey maps and team members more efficiently.

All the goodness in Standard, Plus

  • Organize your workspace - with unlimited Map Collections
  • Manage people - with Team Admin & permission levels
  • Higher control - with multiple sharing options & access levels on maps

And these additional benefits

  • Sub-lanes for multiple levels of detail in maps
  • Real-time collaboration
  • Upload data, images, links or documents
  • Comments
  • Activity logging
  • Export to PDF, PNG, CSV
  • Fully GDPR compliant
  • Highest Data Security standards
  • Regular invites to education & webinars
  • Customer support within 24 hrs
  • Create hierarchies of maps
  • Notifications on team activity 
  • SSO Azure on demand

Enterprise

Custom
pricing
Let's talk Contact us for pricing
For organizations with procurement, advanced security and support needs. Our customized Customer Success Program helps your team to make customer centricity happen in your organization.  

Everything in Professional, Plus

  • Tailored plan - based on your business prerequisites
  •  Dedicated Success Manager - faster onboarding, roll-out and success 
  • Procurement support & invoicing 

Plus these additional benefits 

  • Sub-lanes for multiple levels of detail in maps
  • Real-time collaboration
  • Upload data, images, links or documents
  • Comments
  • Activity logging
  • Export to PDF, PNG, CSV
  • Fully GDPR compliant
  • Highest Data Security standards
  • Regular invites to education & webinars
  • Create hierarchies of maps
  • Notifications on team activity 
  • Set up multiple workspaces
  • Security and GDPR assessment
  • SSO, Microsoft Azure, Google
  • On-premise installation
  • Image library
  • Priority customer support
  • Tailored Customer Success Program 
  • Customer Experience coaching

Why our users love us

Very easy to use and a huge timesave thanks to its design Head of project, Digitalization consult
A useful journey map must be easy to modify and tailor and I've never come across anything anywhere as flexible as Custellence. Flexibility is king here. CX lead, Media corporation
The only software to create professional Customer Journeys and Service Blueprints without being a digital/graphic designer. Experience Designer, Health Insurance Provider
Custellence is simple enough to use intuitively, yet versatile enough to customise for different types of customer journeys. Interaction designer, Global car corporation
The tool is easy enough for everyone to get started in, as well as being flexible, modular and adaptable to fit virtually all industries, customers, situations and organisations. Service designer, Consulting
Custellence is a complete mapping tool for our different customer journeys. Being able to add documents like our customer communications content in one place and at the relevant step in a journey map, is super-valuable. CX and Loyalty Manager, Insurance Company

Common Questions

We do not see or process your credit card information. All payment details are handled by our payment provider (Stripe) to maximize security. Stripe has extensive documentation about their data security procedures.
Yes, you can up- or downgrade any time you wish. Read more about how to change your plan.
No - We add VAT on our net prices as stated in the price plan section.
Apart from that our prices are straightforward with no extra fees.
Yes - If you are a freelancer, an independent advisor or small or large consultant agency, or an educational institution, don’t hesitate to contact us. We'd love to partner with other customer obsessed people and organizations!
Yes - for the Enterprise plan, we offer offer invoices payable through bank transfer (Swedish Bank Giro, or IBAN and SWIFT for international payments) as a payment option. Please contact us at hello@custellence.com for more information
Yes - we offer discounts for educational and research purposes. If you are a student or an educational institution, please get in touch with us at hello@custellence.com for more information
You can always access your invoice will all payment details, and necessary information for bookkeeping. Read more and see what a Custellence invoice looks like
No matter if you are a large enterprise and in need of 10+ users, procurement support, or education and customer success, or if you are a smaller business that just wants to pay by invoice - we can help. Our Enterprise/Tailored solution is customized for your business. To discuss and set up a Tailored solution, please contact us at hello@custellence.com

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