Free Forever
Impress your team with a professional journey map.
- No time limits
- No credit card
Essential
Present and deliver well organised and powerful journey maps.
- 3 unlimited maps
- PDF export
€ 20
/ month billed annually
€30 / month billed monthly
Credit card only
Most popular plan
Professional
Get everyone involved! For individuals and teams working with journey maps as a strategic tool. Create unlimited maps and collaborate with other professionals.
- Unlimited maps
- Share & collaborate
€ 75
/ month billed annually
€80 / month billed monthly
Credit card only
Enterprise
Time to level up your CX work? For organizations and teams committed to customer experience improvement. Whatever your business needs, the Enterprise plan will help you reach your next level.
- Unlimited users
- Personal contact
- Flexible plan
From €400 / month
5 users always included
Invoice or credit card
hello@custellence.com
Money Back Guarantee
We offer discounts for educational, research and NGO purposes. If you are a student, an educational institution or NGO, get in touch at hello@custellence.com
All prices are net. VAT will be added, if applicable.
Compare plans
Free Forever
- No time limits
- No credit card
- One member
- Unlimited view sharing (invite others by email to view your map)
- Public link sharing
- 128 bit SSL encryption and daily backups
- 60 cards
- 1 Customer Journey Map (or Service Blueprint, User Map or Experience Map)
- 1 MB upload size limit
Essential
- 3 unlimited maps
- PDF export
- One member
- Unlimited view sharing (invite others by email to view your map)
- Public link sharing
- 128 bit SSL encryption and daily backups
- Unlimited cards
- Export maps to vector PDF
- 3 Customer Journey Maps (or Service Blueprint, User Maps or Experience Maps)
- 20 MB upload size limit
- Self-service and email support
- Credit card only
Professional
- Unlimited maps
- Share & collaborate
- One member
- Unlimited view sharing (invite others by email to view your map)
- Public link sharing
- 128 bit SSL encryption and daily backups
- Unlimited cards
- Export maps to vector PDF
- Unlimited Customer Journey Maps (or Service Blueprint, User Maps or Experience Maps)
- 50 MB upload size limit
- Self-service & email support within 24 hours
- Real-time collaboration
- Credit card only
Enterprise
- Unlimited members
- Tailored solution
- Unlimited members
- Unlimited view sharing (invite others by email to view your map)
- Public link sharing
- 128 bit SSL encryption and daily backups
- Unlimited cards
- Export map to vector PDF
- Unlimited Customer Journey Maps (or Service Blueprint, User Maps or Experience Maps)
- Real-time collaboration
- 500 MB upload size limit
- Priority support
- Image library
- Import and digitalize your existing journey maps
- Dedicated Customer Success Manager
- Custom onboarding & training
- Procurement support
- On-site deployment
- Branded with your logotype
- Single Sign-on
- Invoicing
Frequently asked questions
Will you store my credit card information?
We do not see or process your credit card
information. All payment details are handled by
our payment provider (Stripe) to maximize
security. Stripe has extensive documentation
about their data security procedures.
Do you have a Money Back Guarantee?
Yes - If you sign up for our memberships
Essential or Professional, and for some reason
don't find that Custellence works for you, you
have the right to cancel within fourteen (14)
days from the day you purchased, and you will
receive a full refund.
I don't want to pay by credit card, do you have other options?
Yes - for the membership Enterprise, we offer
offer invoices payable through bank transfer
(Swedish Bank Giro, or IBAN and SWIFT for
international payments) as a payment option.
Please contact us at hello@custellence.com
for
more information
Can I change my membership-type?
Can I change my membership-type?
Yes, you can up- or downgrade any time you wish.
Read more about
how to change your membership
Do you have educational pricing?
Yes - we offer discounts for educational and
research purposes. If you are a
student or an educational institution, please
get in touch with us at
hello@custellence.com
for
more information
Are there any hidden costs that i should know about?
No - We add VAT on our net prices as stated in
the price plan section. Apart from that our
prices are straightforward with no extra fees.
My business has other needs or certain requirements, can you tailor a solution for me?
No matter if you are a large enterprise and in
need of 10+ memberships, procurement support, or
education and customer success, or if you are a
smaller business that just wants to pay by
invoice - we can help. Our Enterprise/Tailored
solution is customized for your business. To
discuss and set up a Tailored solution, please
contact us at hello@custellence.com
Do you offer partner deals?
Yes - If you are a freelancer, an independent
advisor or small or large consultant agency, or
an educational institution, don’t hesitate to
contact us. We'd love to partner with other
customer obsessed people and organizations!
I am paying by card but need an accountant-friendly invoice, where do find that?
You can always access your invoice will all payment details, and
necessary information for bookkeeping. Read more and see what a Custellence invoice looks like
Have other questions? Get in touch
Do you have journey maps in other formats?
Let’s convert them into digital Custellence maps that are actually useful
