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Free


No cost
$ 0 forever
Get started The best package in the business.
Completely free.

For teams that want to get a head-start with their journey-mapping efforts. Fully featured with everything you and your team need to collaborate on customer journey maps.

Free plan includes

  • Unlimited members in your workspace 
  • Unlimited sharing and collaboration 
  • Unlimited number of maps - create as many maps as you like
  • Unlimited access to templates - created by CX-professionals

Plus these additional benefits

  • Sub-lanes for multiple levels of detail in maps
  • Real-time collaboration
  • Upload data, images, links or documents
  • Comments
  • Activity logging
  • Export to PDF, PNG, CSV
  • Fully GDPR compliant
  • Highest Data Security standards
  • Regular invites to education & webinars
  • Customer support by real people

Professional


Starting at
$ 625 per month
Let's talk Annual invoice of $7500

For organizations committed to improving their customer's experience. Get a dedicated customer success manager, onboarding, implementation, coaching, and more to support your customer experience efforts.

Everything in Free, Plus

  • Organize your workspaces - with unlimited Map Collections
  • Manage people - with Team Admin & permission levels
  • Higher control - with multiple sharing options & access levels
  • Tailored plan - based on your business needs
  • Dedicated customer success manager
  • Procurement support & invoicing 

Plus these additional benefits 

  • Sub-lanes for multiple levels of detail in maps
  • Real-time collaboration
  • Upload data, images, links or documents
  • Comments
  • Activity logging
  • Export to PDF, PNG, CSV
  • Fully GDPR compliant
  • Highest Data Security standards
  • Regular invites to education & webinars
  • Create hierarchies of maps
  • Notifications on team activity 
  • Set up multiple workspaces
  • Security and GDPR assessment
  • SSO, Microsoft Azure, Google
  • On-premise installation
  • Image library
  • Priority customer support
  • Tailored Customer Success Program 
  • Customer Experience coaching

Why our users love us

Very easy to use and a huge timesave thanks to its design Head of project, Digitalization consult
A useful journey map must be easy to modify and tailor and I've never come across anything anywhere as flexible as Custellence. Flexibility is king here. CX lead, Media corporation
The only software to create professional Customer Journeys and Service Blueprints without being a digital/graphic designer. Experience Designer, Health Insurance Provider
Custellence is simple enough to use intuitively, yet versatile enough to customise for different types of customer journeys. Interaction designer, Global car corporation
The tool is easy enough for everyone to get started in, as well as being flexible, modular and adaptable to fit virtually all industries, customers, situations and organisations. Service designer, Consulting
Custellence is a complete mapping tool for our different customer journeys. Being able to add documents like our customer communications content in one place and at the relevant step in a journey map, is super-valuable. CX and Loyalty Manager, Insurance Company

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