Pricing

We have plans for individuals and teams of all sizes - start making great journey maps today!

Free Forever

Impress your team with a professional journey map.

  • No time limits
  • No credit card
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Essential

Present and deliver well organised and powerful journey maps.

  • 3 unlimited maps
  • Export maps

20

/ user / month billed annually
€30 / user billed monthly
Card only

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Most popular plan

Professional

Get everyone involved! For individuals and teams working with journey maps as a strategic tool. Create unlimited maps and collaborate with other users on the Professional plan.

  • Unlimited maps
  • Share & collaborate

75

/ user / month billed annually
€80 / user billed monthly
Card only

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Enterprise

Time to level up your CX work? For organizations and teams committed to customer experience improvement. Whatever your business needs, the Enterprise plan will help you reach your next level.

  • Unlimited users
  • Personal contact
  • Flexible plan

From €400 / month
5 users always included
Invoice or credit card
hello@custellence.com

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We offer discounts for educational, research and NGO purposes. If you are a student, an educational institution or NGO, get in touch at hello@custellence.com

All prices are net. VAT will be added, if applicable.

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Free Forever

Start exploring Custellence for free and without time limits. Create a map and try the tool and features yourself before deciding what kind of member- ship that suits you and your team best.
  • No time limits
  • No credit card
  • One member
  • Unlimited view sharing (invite others by email to view your map)
  • Public link sharing
  • 128 bit SSL encryption and daily backups
  • Activity log on maps, lanes & cards
  • 60 cards
  • 1 Customer Journey Map (or Service Blueprint, User Map or Experience Map)
  • 1 MB upload size limit
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Essential

Great for individual professionals who want to document, structure and create professional and useful customer journey maps, service blueprints, user maps or experience maps.
  • 3 unlimited maps
  • Export maps
  • One member
  • Unlimited view sharing (invite others by email to view your map)
  • Public link sharing
  • 128 bit SSL encryption and daily backups
  • Activity log on maps, lanes & cards
  • Unlimited cards
  • Export maps to vector PDF, PNG and Excel
  • 3 Customer Journey Maps (or Service Blueprint, User Maps or Experience Maps)
  • 20 MB upload size limit
  • Self-service and email support
  • Credit card only
Sign up

Professional

For professionals and teams that want to share maps and collaborate in the tool. Create unlimited maps and get access to sharing and realtime collaboration with other users on the Professional plan.
  • Unlimited maps
  • Share & collaborate
  • One member
  • Unlimited view sharing (invite others by email to view your map)
  • Public link sharing
  • 128 bit SSL encryption and daily backups
  • Activity log on maps, lanes & cards
  • Unlimited cards
  • Export maps to vector PDF, PNG and Excel
  • Unlimited Customer Journey Maps (or Service Blueprint, User Maps or Experience Maps)
  • 50 MB upload size limit
  • Self-service & email support within 24 hours
  • Real-time collaboration
  • Credit card only
Sign up

Enterprise

Get the solution that can grow along with your business needs. Includes an image library, dedicated customer success team and expert training, as 9well as priority support.

  • Unlimited members
  • Tailored solution
  • Unlimited members
  • Unlimited view sharing (invite others by email to view your map)
  • Public link sharing
  • 128 bit SSL encryption and daily backups
  • Activity log on maps, lanes & cards
  • Unlimited cards
  • Export maps to vector PDF, PNG and Excel
  • Unlimited Customer Journey Maps (or Service Blueprint, User Maps or Experience Maps)
  • Real-time collaboration
  • 500 MB upload size limit
  • Priority support
  • Image library
  • Import and digitalize your existing journey maps
  • Dedicated Customer Success Manager
  • Custom onboarding & training
  • Procurement support
  • On-site deployment
  • Branded with your logotype
  • Single Sign-on
  • Invoicing
Contact us

Frequently asked questions

Will you store my credit card information?
We do not see or process your credit card information. All payment details are handled by our payment provider (Stripe) to maximize security. Stripe has extensive documentation about their data security procedures.

I don't want to pay by credit card, do you have other options?
Yes - for the Enterprise plan, we offer offer invoices payable through bank transfer (Swedish Bank Giro, or IBAN and SWIFT for international payments) as a payment option. Please contact us at hello@custellence.com for more information

Can I change my plan?
Yes, you can up- or downgrade any time you wish.
Read more about how to change your plan.

Do you have educational pricing?
Yes - we offer discounts for educational and research purposes. If you are a student or an educational institution, please get in touch with us at hello@custellence.com for more information

Are there any hidden costs that i should know about?
No - We add VAT on our net prices as stated in the price plan section. Apart from that our prices are straightforward with no extra fees.

I am paying by card but need an accountant-friendly invoice, where do find that?
You can always access your invoice will all payment details, and necessary information for bookkeeping. Read more and see what a Custellence invoice looks like

Do you offer partner deals?
Yes - If you are a freelancer, an independent advisor or small or large consultant agency, or an educational institution, don’t hesitate to contact us. We'd love to partner with other customer obsessed people and organizations!

My business has other needs or certain requirements, can you tailor a solution for me?
No matter if you are a large enterprise and in need of 10+ users, procurement support, or education and customer success, or if you are a smaller business that just wants to pay by invoice - we can help. Our Enterprise/Tailored solution is customized for your business. To discuss and set up a Tailored solution, please contact us at hello@custellence.com

Have other questions? Get in touch


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